YOUR JAGUAR OWNERSHIP - FAQS

What is happening with the future of Jaguar?

Our Reimagine strategy was announced in 2021, confirming that Jaguar will be entirely electric as part of our commitment to be carbon net zero by 2039. By 2025, we are undergoing a complete transformation to become a fully electric luxury brand, featuring elegant designs and pioneering technologies. This is a unique moment for Jaguar, allowing us to reimagine the brand, redefine our product portfolio, and adjust our presence in different markets.

What’s happening to the current Jaguar range?

Every Jaguar model has been enhanced and updated, but we remain fully committed to the current product range and our clients. You’ll see these changes most clearly in our 2024 model year vehicles, with electrified powertrain options for all new SUVs and sedans.

Why have you stopped sales in selected markets?

Given the global shift towards EVs is happening at different speeds worldwide, in alignment with our strategy, Jaguar will focus on markets that are fully equipped with the infrastructure and demand for premium electric vehicles. Consequently, our new Jaguar EV lineup will not be available in all markets at this time, and new vehicle sales for Jaguar in (EIR_MARKET) will conclude as of 11th November 2024.

What does this mean for current Jaguar clients?

Jaguar will continue to retail and supply Jaguar vehicles globally. The Jaguar Service Network remains fully operational and will continue to deliver unparalleled levels of customer care and attention to our current clients.

Retailers will continue to service Jaguar products, honour any warranty claims and provide software updates and the best client support. Scheduled maintenance and roadside assistance, plus Jaguar InControl® Remote & Protect™ will continue to be supported. We’re committed to looking after you and your Jaguar 24/7, 365 days a year.

Will I still be able to get my Jaguar serviced by a Jaguar Retailer?

As JLR transitions to its electric future, our network of retail partners for new car sales will consolidate from 2024. You may notice some changes while we refine and optimise to provide the best service. Our service network will remain operational throughout. To find your local Retailer please search here.

My local Jaguar retailer is no longer trading, where do I go for servicing?

The Jaguar Approved Programme will continue within our network of retail partners for the foreseeable future. The Jaguar service network remains fully operational and will continue to deliver unparalleled levels of customer care and attention to our clients. To view the nearest Service centre that will be able to provide service and maintenance for your Jaguar please visit the Retailer locator.

Can I use my local Range Rover / Defender / Discovery retailer for servicing?

You can be assured that our Retailers will continue to service Jaguar products, honour any warranty claims and provide software updates and the best client support. Jaguar is fully committed to our existing product range and clients. Our Retailers will continue to service all Jaguars. Find your local Retailer here.

Will Parts still be available for my Jaguar?

We will continue to cater for all your service and maintenance requirements. Speak to your Retailer for more information.

Will my Jaguar still get software updates?

Updates will be available at the service partner.

Will my warranty and/or service plan still be valid?

Yes, there will be no disruption to your warranty, extended warranty and/or service plan. Your service plan can be used in any Retailer servicing Jaguar vehicles.

Can I still purchase accessories for my Jaguar?

We will continue to provide range of accessories or your Jaguar, such as loadspace liners or roof boxes. Find out more by speaking to your local Retailer here.

Can I still buy an extended warranty and/or renew my service plan?

Jaguar is committed to supporting our clients and providing an exceptional ownership experience. Extended warranties and service plans will be available to buy from your Retailer. Find your local Retailer here.